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Diya

Privacy Policy

Last Updated: February 10, 2026

Welcome to DIYA ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or purchase our handcrafted candles.

1. Information We Collect

We collect information required to process your orders and provide a better shopping experience:

  • Personal Information: Name, Email Address, Phone Number, and Shipping Address.
  • Payment Information: We do not store your credit/debit card details. All payments are processed securely through RBI-compliant payment gateways (Instamojo/PhonePe).
  • Usage Data: Information on how you access and use the site (e.g., browser type, pages visited).

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders (Candles).
  • To communicate with you regarding order updates, shipping status, or customer support.
  • To improve our website functionality and product offerings.
  • To comply with legal obligations and prevent fraud.

3. Information Sharing

We respect your privacy and do not sell your personal data. We only share information with:

  • Payment Gateways: (e.g., Instamojo, PhonePe) to securely process transactions.
  • Logistics Partners: To deliver your products to your doorstep.
  • Legal Authorities: If required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience (e.g., keeping items in your cart). You can choose to disable cookies through your browser settings, though this may affect site functionality.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We encourage you to review this page periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: diya.home14@gmail.com

Phone: +91 83918 39382

Address: Kalyani, West Bengal, India